Obtaining Service
💧 Starting New Service
Applying for new service is easy!
Step 1: Complete an Application
Complete our Application for Service Form.
Step 2: Provide Required Documents
Please submit:
- Valid driver's license or government-issued photo ID
- Proof of residency, such as:
- Lease agreement
- Purchase agreement
- Closing statement
- Other similar documentation
Step 3: Pay the Required Deposit
A security deposit and connection fee must be paid before service can be established.
Residential Service
- Deposit: $125.00
- Connection Fee: $30.00
- Total Due: $155.00
Commercial Service
- Deposit: $189.00
- Connection Fee: $30.00
- Total Due: $219.00
The deposit is refunded when service is disconnected.
💳 Paying Your Deposit
Deposits may be paid by:
- In person
- Online or Pay-by-Phone (fees apply)
By mail or in person:
Water Department Office
752 N. College Street
Mountain Home, AR 72653
Monday-Friday
8:00 AM - 4:30 PM
Online or Pay-by-Phone:
An email and/or text with payment instructions will be sent once the account setup process is complete.
📅 Scheduling Service
Water service turn-ons, meter installations, and sewer connections are completed:
Monday-Friday
8:00 AM - 4:30 PM
To receive same-day service, payment must be received by 3:00 PM.
Someone must be present when water service is turned on to help prevent possible water damage from leaking pipes or fixtures.
📧 Need Assistance?
If you have questions about starting service, billing, deposits, or your account, please contact Customer Service.
📞 870-425-5115
